Sherell Vincent is a licensed therapist with three degrees in human services, and she’s been an entrepreneur since age 20. With more than five years of experience in home care, her unique combination of expertise and business experience lets her provide superior quality care to seniors in the Triad.
Mel Westmoreland always knew his calling was helping others. He came from a family of people committed to serving the community: His mother was a teacher; his father, a high school assistant principal. The owner of a behavioral group home for 18 years, Mel had a passion for helping kids get on the right path, and he brings the same passion to his work with seniors. After all, we’re all going to be in their position one day.
To fulfill their newfound passion in senior care, Mel and Crystal had to complete training in North Carolina. When researching providers of the training, the name “Wisdom” stood out to them, and people in their circles shared positive experiences with the organization.
They were impressed by the way the team at Wisdom Health Academy conducted the training: their honesty, sincerity, openness, and unmistakable passion for helping seniors live their best lives at home. After learning that Wisdom Health Academy offered options in home care, it made sense to partner with them to advance their common goal of serving seniors.
Accessibility and involvement. Wisdom Senior Care’s team is highly involved in every aspect of the franchise, and they’re always ready to help. They don’t just hand franchisees a manual and disappear—they want everyone on the team to succeed.
The team approach to caregiving. Having different caregivers helps prevent clients from becoming too attached to one aid, so transition is easier. All caregivers at Wisdom Senior Care work as a team to serve clients. The close-knit culture makes clients and aids alike feel like they’re a part of the family.
Effective systems and structures. The scheduling system not only tracks appointments but also provides documentation, noting which practices were most effective with previous caregivers so everyone can provide the best care possible. The system also lets clients know which caregiver is coming, complete with a picture of what they look like, which makes the process smooth and client-friendly.
Established expertise. Wisdom Senior Care already knew what worked and what didn’t. They had years of experience training caregivers and helping them launch successful senior care businesses. Their extensive training on the franchising process was extremely helpful, preventing confusion and letting us get started the right way from the beginning.
